Terms of Sales

These conditions of sale are concluded between the microbusiness “Gilles SCHNEIDER – 1E rue de Saales, 67000 STRASBOURG – SIREN : 915183743 – APE : 7410Z”, hereinafter “We Are Primitiv”, and on the other hand, for any natural person or legal entity wishing to make a purchase via the website www.weareprimitiv.com called “the customer”.

WE ARE PRIMITIV reserves the right to modify at any time the present general conditions of sale applicable to any transaction on the website www.weareprimitiv.com. In this case, the conditions applicable are those in force on this site at the date of the order placed by the buyer. Prior to any transaction, the customer acknowledge having read the general conditions of sale and declare expressly accept them upon validation.

The customer acknowledges having read, at the time of placing the order, the specific conditions of sale stated on screen (name, price, quantity, color, particularity of products, cost of services) and expressly declares to accept them without reservation.

The prices appearing on the site are indicated in euros all taxes included, except shipping costs. The shipping costs will be notified to the customer before payment of his order. WE ARE PRIMITIV reserves the right to change prices at any time but agrees to apply the prices in effect that have been indicated at the time of placing the order, subject to their availability on that date. Sale products will not be resumed exchanged.

The confirmation of the order implies acceptance of these conditions of sale, the acknowledgment of having perfect knowledge and waiver of its own conditions of purchase or other conditions. All data provided and confirmation of the order will be worth proof of the transaction. WE ARE PRIMITIV will email the confirmation of the recorded order.

Payments are made by credit card via Stripe. Edited by the American company Stripe Company, this solution allows you to carry out your transactions quickly and safely. A confirmation email will be sent to you when you pay with Stripe. For more information, visit the website https://stripe.com/en In case of problems please contact us at the following address : contact@weareprimitiv.com

A maximum of five days after order registration may be required to ship the order. The ordered product is sent by the postal circuit, colissimo followed by the delivery address indicated by the customer.

To enable WE ARE PRIMITIV to fulfill its delivery obligation, the customer must ensure that the information provided is accurate and complete. It must indicate, in particular, the street number, the building number, the staircase number, the entry access code, the first and last name of the recipient and his telephone number.

The company WE ARE PRIMITIV responds to the lack of conformity existing at the time of delivery as provided for in Article L211-5 of the Consumer Code.

The buyer will have to check the conformity of the parcel delivered at its reception.

He will have the right to refuse delivery if it appears to him to be manifestly non-compliant. In case the package or its contents appear to be damaged, he must make written reservations to the carrier. He will have the choice either to return it to WE ARE PRIMITIV for standard exchange or to ask for a refund of the price paid and in which case he will have to give his credit card number.

In case the buyer wishes to make a return of order, he must first contact the customer service department at the following address : contact@weareprimitiv.com

The customer service department will then indicate the procedure to follow.

The customer will have to specify the reason of his return, the reference of the article as well as the number of his order.

In any case, the buyer has a period of 7 working days from delivery to request the exchange or refund of part or all of his order.

The right of the buyer to refund or exchange is valid only for items not worn and returned in their original packaging. In the case of a request for reimbursement of an item that has benefited from free or reduced shipping costs, the shipping costs according to the current rate will be deducted from the amount of the refund.

The costs of participation in the shipping of the order are offered (from 60 euros of purchase) for deliveries in mainland France and are paid whatever the quantity for Europe and the rest of the world.

In case of refund, the customer will be refunded the amount due, after receipt of the product by WE ARE PRIMITIV, within 30 days, by transfer. Sale items will not be returned or exchanged.

The company WE ARE PRIMITIV will be able to unilaterally cancel an order from a customer in case there is an unresolved dispute with this customer concerning a previous order. WE ARE PRIMITIV will remain the owner of the sold goods until full payment of the selling price.

In accordance with the law of January 6, 1978, the customer has a right of access, rectification or opposition on the personal data collected concerning him. These rights can be exercised by email sent to contact@weareprimitiv.com

The brand WE ARE PRIMITIV and all figurative marks or not and more generally all other brands, illustrations, images and logos typical of WE ARE PRIMITIV products, their accessories or their packaging, whether or not registered, are and will remain the exclusive property of WE ARE PRIMITIV.

Any total or partial reproduction, modification or use of these marks, illustrations, images and standard logos for any reason and on any medium whatsoever is strictly prohibited.

It is the same for any combination or conjunction with any other brand, symbol, logo type and more generally any distinctive sign intended to form a composite logo.

These latter provisions also apply to copyright, design and model, patent reproduced on the site.

The use of all or part of our online store, including downloading, reproduction and transmission is prohibited.

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