Retraction and Returns

In case the buyer wishes to make a return of order, he must first contact the customer service department at the following address :

The customer service department will then indicate the procedure to follow.

The customer will have to specify the reason of his return, the reference of the article as well as the number of his order.

In any case, the buyer has a period of 7 working days from delivery to request the exchange or refund of part or all of his order.

The right of the buyer to refund or exchange is valid only for items not worn and returned in their original packaging. In the case of a request for reimbursement of an item that has benefited from free or reduced shipping costs, the shipping costs according to the current rate will be deducted from the amount of the refund.

The costs of participation in the shipping of the order are offered (from 60 euros of purchase) for deliveries in mainland France and are paid whatever the quantity for Europe and the rest of the world.

In case of refund, the customer will be refunded the amount due, after receipt of the product by WE ARE PRIMITIV, within 30 days, by transfer. Sale items will not be returned or exchanged.

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