FAQ

Shopping

How to place an order ?

To become the proud owner of one of our Made in France models, all you have to do is add products to your basket. For this you must choose your size. Once your basket is complete you will need to create a customer account indicating your email address and complete the requested information or enter your identifiers. You can then enter your delivery and billing address, choose the delivery method and choose your payment method.
Once your order has been placed, you will receive a confirmation email. Be careful, the email can sometimes slip into your spam folder !

Payment

What are the means of payment to pay for my order ?

2 payment methods are available to pay for your order :

– Payment by credit card (Visa, Master Card or American Express), secure payment via our partner Stripe.

– Payment by Paypal.

Shipping

I made the wrong address, model, size when ordering, what should I do ?

It even happens at the best !

Let us know by writing to us at contact@weareprimitiv.com. If the order has not been shipped, we will modify or you can request a return, free of charge (for France) once it received from your customer account.

Where is my order ?

You can follow the progress of your order directly on the site https://www.laposte.fr/outils/suivre-vos-envois using the tracking number provided once the package has been shipped.

What if a product is missing from my order ?

We are sincerely sorry if there was an error in preparing your order. In order to be able to check with our logistician, please send us an email to contact@weareprimitiv.com and tell us which product is missing. Add to the total the total weight of the package marked on the label and specify whether it appeared to you to be damaged upon receipt.

How do I return my items ?

If your purchase was made on our website less than 30 days ago :

Returns are offered via Colissimo from France and most countries of the European Union.
To do this, send us an email to contact@weareprimitiv.com and we will send you a packing slip.

Close
Sign in
Close
Cart (0)

Cart is empty No products in the cart.



Language